RPMDA Dealer Member Feature: Bertrand’s Music and Lessons

By Andrea Pelloquin, West Music Company Welcome to our first RPMDA Dealer Member feature!  In every issue going forward we will be interviewing a new dealer member of RPMDA.  We want to get to know our fellow dealers and learn what makes them unique – and inspire us all to be the best dealers we …

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RPMDA Reflections from the NAMM Historical Project

by Dan Del Fiorentino, NAMM One of the bonuses of attending a gathering at RPMDA is the insight you gain, often when you least expect it.  We all expect to gather great ideas at the Best Ideas session and all the wonderful educational programs but learning a different approach to customer service at the bar …

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